Find answers to the most common questions about ordering from the Takurua Vets online store, including shipping, pricing, prescription products, payment methods, and returns. If you are unsure about anything before placing an order, this page is the best place to start.
We believe that ordering online should feel just as trustworthy as visiting us in person. Because you know exactly who we are and where to find us, you can shop with confidence. We started offering online orders to make things easier for our clients — so they can get everything their pet needs from a team they already trust.
We do our best to keep prices low because we see it as just another part of the service that we provide. Whether you're local, based in Auckland, or ordering from the West Coast, we're glad to be here for you — and we hope you enjoy the service.
Standard orders: 1–3 business days (typically within 24 hours)
Rural orders: 1–5 business days
We have distribution centers across New Zealand and will ship from a location near you whenever possible.
Once your order is shipped, you’ll receive a tracking link via email. Use this to follow your parcel’s delivery status.
Delivery times may be extended by 1–2 business days during New Zealand public holidays and long weekends due to courier service interruptions.
Why this happens: Carriers often reduce or suspend operations over these periods.
What to expect: Your parcel will be shipped on the next available business day, but transit may take slightly longer.
Need help? If it’s been longer than expected since receiving your tracking notification, contact us at reception@takuruavets.nz or call (03) 925 9080. We’ll investigate straight away.
Standard orders:
Rural orders:
Prescription pet food can be ordered online.
We currently do not offer prescription medication for online sale.
No — online prices are lower because online sales involve less staff time and carry much lower expiry risk. We pass those savings on directly to you, so the in-clinic price will usually be higher. In some cases we don't stock products in clinic at all for the same reason.
Yes. Let us know what you’re looking for and we’ll do our best to source it for you.
We accept credit and debit cards, Apple Pay, and Google Pay.
We do not currently support Afterpay on our online store.
Returns or exchanges are accepted within 30 days, provided the product is in re-sellable condition.
For faulty items, we will cover return postage.
For change-of-mind returns, the customer is responsible for return shipping.
Talk to us about the online store
If you are unsure how ordering works, need help finding the right product, or want to check whether something needs approval or a prescription, our team is happy to help.
Browse our online store for prescription diets, parasite prevention, supplements, and everyday care products.
Learn more about how Takurua Vets works and how online-store support fits alongside in-clinic care.
Explore practical guidance for common health concerns, symptoms, and next-step decisions.
